Effective Date: September 01, 2025
DigitalMandir.com (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, mobile application, or related services.
1. Information We Collect
We may collect the following types of information when you use our platform:
- Personal Information: Name, email, phone number, address, login details, and profile preferences.
- Service & Booking Information: Selected rituals, add-ons, booking dates, and special instructions.
- Payment & Donation Information: Payment method details (processed securely via Stripe/PayPal), transaction history, donation amounts.
- Communication Data: Messages sent through WhatsApp or other integrated chat features.
- Technical Data: Device type, browser, IP address, cookies, and analytics data (via Google Analytics).
2. How We Use Your Information
We use your information for the following purposes:
- To process bookings, donations, and payments.
- To provide requested services (rituals, consultations, add-ons).
- To send confirmations, updates, and reminders (via email, SMS, or WhatsApp).
- To improve user experience, design, and platform features.
- To comply with legal and financial obligations.
- For analytics, reporting, and service optimization.
3. How We Share Your Information
We do not sell or rent your personal information. We may share data in limited circumstances:
- With service providers (e.g., payment processors, hosting providers, WhatsApp Business API).
- With priests or temples, but only the information necessary to fulfill your service request.
- For legal reasons, if required by law, court order, or government authority.
- During a business transfer, such as a merger, acquisition, or restructuring.
4. Data Security
- All payment data is processed through secure, PCI-compliant gateways (Stripe/PayPal).
- We use HTTPS encryption across the platform.
- Access to admin data is role-based and protected by authentication controls.
- Regular monitoring and audits help prevent unauthorized access.
5. Data Retention
- Personal data is retained as long as your account is active.
- Booking and donation records are stored for compliance and accounting purposes.
- You may request deletion of your account and personal data (subject to legal obligations).
6. Your Rights
Depending on your location, you may have the right to:
- Access, update, or delete your personal data.
- Request a copy of your data in a portable format.
- Opt out of marketing communications.
- Restrict or object to certain processing activities.
To exercise your rights, contact us at support@digitalmandir.com.
7. Cookies & Tracking
We use cookies and similar technologies to:
- Improve site performance.
- Remember your preferences.
- Collect analytics data (Google Analytics).
You can control cookies through your browser settings.
8. Third-Party Services
Our platform integrates with third-party services, including:
- Stripe/PayPal for payment processing.
- WhatsApp Business API for customer communication.
- Google Analytics for usage tracking.
These services may collect and process your data in accordance with their own privacy policies.
9. Children’s Privacy
Our services are intended for users above the age of 18. We do not knowingly collect personal information from children.
10. Changes to this Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Effective Date” updated.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
📧 Email: support@digitalmandir.com
📍 Address: United Kingdom